Delivery & Returns

Delivery

E-Volcano Ltd and Hsssg Services Ltd work diligently with our suppliers to ensure your orders are accurate, complete, and delivered safely. For any delivery inquiries, please email us at info@hsssgservicesltd.com or procurement@e-volcanoltd.com, using ‘DELIVERY TIME’ in the subject line.

Our standard delivery terms and conditions are as follows:

Free Delivery

Free delivery applies to orders valued at £300 + VAT for UK mainland addresses.

Delivery Address

You may provide a different delivery address from your payment card address. Ensure someone is available to sign for the order between 9 am and 5 pm, Monday to Friday.

UK Mainland Delivery (England, Scotland, and Wales)

Allow up to 5 working days for delivery from the time the order is placed. Most orders are received sooner.

UK Non-Mainland Delivery (Scottish Isles, Scilly Isles, Channel Islands, and Isle of Wight)

Allow up to 8 working days for delivery. Additional charges may apply.

European Delivery

Complete your order online and then contact us at +44 7961 404 768 or email info@hsssgservicesltd.com or procurement@e-volcanoltd.com. Delivery times and costs depend on the destination and weight of the products. Note that we cannot deliver to countries we are prohibited from serving.

Returns

Faulty Products and Items Damaged in Transit

If goods are damaged during transit or are faulty, E-Volcano Ltd and Hsssg Services Ltd will accept returns under the following conditions:

• Notify us via email within 5 days of receipt at info@hsssgservicesltd.com or procurement@e-volcanoltd.com.
• Obtain authorization for the return.
• We will organize the collection of the product. A replacement will be sent at no extra charge. If a replacement is not possible, a refund will be issued once we receive the faulty item.
• Refunds will be processed using the payment details provided with your order.

Return Exceptions

We cannot accept returns of the following products once used, unless proven mechanically faulty: clippers, trimmers, razors, blades, and scissors. This list is subject to change.

Changes/Corrections

We strive to ensure accuracy on our website but reserve the right to change product specifications, prices, and correct errors without prior notice. All offers are subject to stock availability, and we reserve the right to restrict or refuse any order at any time.

Guarantees

Guarantees are provided as per the manufacturer’s warranty. Glass items are excluded from guarantees.

Retention of Title

• Ownership of goods remains with the seller until full payment is received.
• Goods must be identifiable as the seller’s property until paid for in full. If requested, the buyer must return such goods or permit collection by the seller.
• Risk passes to the buyer upon possession of the goods.