Terms and Conditions

Terms and Conditions

1. Interpretation

• “The Seller” means Hsssg Services Ltd or E-Volcano Ltd.
• “The Buyer” means the individual, firm, or company who places an order, receives a quotation, or with whom any contract is made.
• “The Goods” means any products agreed to be sold as per the current price list.
• “The Price” means the Seller’s standard price at the dispatch date, subject to alteration, and exclusive of VAT and delivery costs unless stated otherwise.
• “Contract” means the agreement for the sale and purchase of the Goods.
• “Terms” means the terms and conditions of sale herein and any special conditions agreed in writing by the Seller.

2. Basis of Sale

The Seller shall sell and the Buyer shall purchase the Goods in accordance with the Buyer’s order, subject to these Terms which govern the Contract to the exclusion of any other terms.

No variation to these Terms shall be binding unless agreed in writing by the authorized representatives of the Buyer and the Seller.

Any typographical, clerical, or other errors in any documentation issued by the Seller shall be subject to correction without liability on the part of the Seller.

The Buyer shall sell the Goods only to genuine retail customers for personal or family use. Any resale outside this context is prohibited and may result in legal action.

The Buyer will not tamper with any batch or tracking code, serial number, or other identifiers on the Goods.

The Seller is not the manufacturer of the Goods and will pass on the manufacturer’s guarantee where applicable. Glass items are excluded from such guarantees.

3. General

By registering as a customer, placing an order, or accepting delivery, you confirm your agreement to these Terms. All other terms are excluded to the fullest extent permitted by law. Products are intended only for professional use and are not for resale.

4. Warning and Acknowledgement

Goods are intended for professional use only. By ordering, you confirm you have the necessary training and experience to use and store the products safely.

5. Delivery

The Seller will make reasonable efforts to meet delivery dates but is not liable for any delays. Delivery may be in installments, and free delivery applies to UK Mainland orders over £50 ex. VAT, excluding certain large items.

6. Cancellation / Alteration of Orders

Cancellations or alterations cannot be accepted after dispatch. Some goods may incur a restocking charge at the Seller’s discretion.

7. Returns

Goods are not supplied on a sale or return basis. Faulty goods will be exchanged, substituted, or refunded. Non-faulty returns may be accepted at the Seller’s discretion.

8. Changes / Corrections

The Seller reserves the right to change product specifications, prices, and correct errors without prior notice.

9. Title

The Seller retains title to the Goods until full payment is received. Risk passes to the Buyer upon possession. The Seller may repossess Goods if payments are overdue.

10. Payment

Payment is due upon delivery or collection unless otherwise agreed. The Seller reserves the right to charge interest on overdue amounts.

11. Intellectual Property

No license is granted to use any trademarks of Hsssg Services Ltd or E-Volcano Ltd.

12. International Use

The Seller makes no promise that the Goods are suitable for use outside the United Kingdom.

13. Miscellaneous

Rights under these Terms cannot be transferred. If any provision is invalid, the remaining Terms will continue in full effect. The Seller is not responsible for breaches due to circumstances beyond its control.

14. Legality

These Terms are governed by English law, and any disputes will be resolved in English courts. These conditions supersede any previous terms.

15. Limitations of Liability

The Seller’s liability for any loss or damage is limited to the price of the Goods, except in cases of death or personal injury caused by the Seller’s negligence.

16. Social Media Competition Terms & Conditions

• Competition details and entry dates are provided in the social media post.
• Entrants must be 16 or over, UK residents, and trade professionals.
• No purchase necessary; limited to one entry per person.
• Prizes are non-refundable and non-transferable.
• Winners are chosen randomly and contacted via social media.
• Additional verification may be required.
• Prizes may be substituted if unavailable.
• Personal information is handled in compliance with the Data Protection Act.
• Hsssg Services Ltd & E-Volcano Ltd’s decisions are final.

Eligibility for Wholesale Account:

A minimum initial purchase of £1,000 (excluding VAT) is required to qualify for a wholesale or trade account.